Refund & Returns Policy
At Prime Sales 247, we want you to be satisfied with your purchase. If something is not right, please contact us and we will do our best to resolve the issue.
30-Day Return Policy
We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.
To qualify for a standard return, the item should normally be:
- In the same condition in which you received it
- Unused and unworn, where applicable
- Complete with any accessories, manuals or components supplied
- In its original packaging where reasonably possible
- Accompanied by your receipt, order confirmation or other proof of purchase
This 30-day policy is in addition to any statutory rights you may have under UK consumer law.
How to Request a Return
Before sending any item back, please contact us at:
Please include:
- Your full name
- Order number
- Item you wish to return
- Reason for the return
- Photographs where the item is damaged, faulty or incorrect
Once your return request has been reviewed, we will provide you with instructions on how and where to return your item.
Returns should be sent, where instructed, to:
Prime Sales 247
HAFIZ JAVID786 LTD
77 Thorne Road
Huddersfield
England
HD1 3JJ
Please do not send a return without contacting us first, as this may delay processing.
Damaged, Faulty or Incorrect Items
Please inspect your order as soon as reasonably possible after delivery.
If your product is:
- Damaged
- Faulty
- Defective
- Missing parts
- Different from what you ordered
please contact us promptly at [email protected].
Include your order number and clear photographs showing the issue where possible.
We will review the problem and arrange an appropriate solution, which may include a replacement, repair, refund or another remedy depending on the circumstances and your statutory rights.
Your legal rights regarding faulty or misdescribed goods are not affected by this policy.
UK 14-Day Cancellation Right
For many purchases made online, UK consumers have a statutory right to cancel their order within 14 days after receiving the goods, without needing to provide a reason, subject to certain legal exceptions. Legislation.gov.uk
If you exercise this statutory cancellation right, you should notify us within the applicable cancellation period.
You will normally then have a further 14 days to return the goods, subject to the applicable regulations.
Our voluntary 30-day return policy does not reduce or replace these statutory rights.
Return Condition and Handling
You may inspect an item in a similar way to how you reasonably could in a physical shop.
However, if an item has been handled beyond what is reasonably necessary to establish its nature, characteristics or functioning, UK regulations may allow a reduction in the refund to reflect any resulting loss in value. Legislation.gov.uk
Non-Returnable Items and Exceptions
Certain products may not qualify for a change-of-mind return where an applicable legal exception exists.
Examples may include:
- Personalised or made-to-order products
- Goods that deteriorate or expire rapidly
- Certain sealed goods that are not suitable for return for health or hygiene reasons once the seal has been broken
- Other products specifically excluded from cancellation rights by applicable law
Please contact us if you are unsure whether a particular product can be returned.
This section does not remove your legal rights where an item is faulty, damaged or not as described.
Personal Care and Hygiene Products
For hygiene and safety reasons, certain sealed personal-care, beauty or grooming products may not be accepted for a change-of-mind return once the protective seal has been broken, where the relevant legal exception applies.
If the item is faulty, damaged or incorrect, please contact us regardless of this restriction.
Sale and Promotional Items
Products purchased during a sale or promotion may still be returned where they qualify under this policy.
Purchasing an item at a discounted price does not remove statutory rights relating to faulty, damaged or misdescribed goods.
Exchanges
If you would like a different product, size, colour or model, please contact us.
In many cases, the quickest option will be to return the original item in accordance with this policy and place a new order for the replacement product.
Return Shipping Costs
Where a return is made because the product is faulty, damaged, incorrect or otherwise does not conform to the order, we will deal with reasonable return arrangements in accordance with applicable consumer law.
For a standard change-of-mind return, return shipping costs may be the customer’s responsibility where permitted by law and where this has been communicated appropriately.
We recommend retaining proof of postage until your return has been completed.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the outcome of your return.
Where a refund is due, it will normally be issued to the original payment method.
For statutory cancellations, applicable UK rules require reimbursement without undue delay and generally no later than 14 days after we receive the returned goods or, where applicable, evidence that they have been sent back. Legislation.gov.uk
Your bank, card provider or payment service may require additional processing time before the funds appear in your account.
Original Delivery Charges
Where required under UK cancellation rules, we will refund the standard outbound delivery charge associated with the order.
If you selected a more expensive delivery method than our least expensive standard delivery option, the additional delivery cost may not be refundable. Legislation.gov.uk
Missing Refunds
If we have confirmed that a refund has been processed but you have not received it, please first allow the normal processing time required by your bank or payment provider.
If you still have not received your refund, contact us at:
and we will assist you.
Order Cancellations
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.
We will try to stop the order before shipment, although this cannot be guaranteed once processing or dispatch has begun.
If the order has already been shipped, you may need to follow the return procedure after receiving it.
Changes to This Policy
We may update this Refund & Returns Policy from time to time to reflect changes in our business operations, products or applicable legal requirements.
The latest version will always be available on this page.
Contact Us
For any questions regarding a return, refund or exchange, please contact:
Prime Sales 247
Operated by: HAFIZ JAVID786 LTD
Email: [email protected]
Phone: +44 7311829728
Address: 77 Thorne Road, Huddersfield, England, HD1 3JJ
Website: primesales247.co.uk